Privacy Policy
Introduction and Overview
At Trackeno, we understand that your privacy matters deeply to you – and it matters to us too. This comprehensive privacy policy explains how we collect, use, protect, and manage your personal information when you interact with our mobile game animation platform and services. We believe transparency isn't just about compliance; it's about building trust with every developer, artist, and creative professional who chooses to work with us.
Our commitment goes beyond simply following privacy laws. We've designed our data practices around the principle that you should always know what information we have, why we need it, and how you can control it. Whether you're browsing our website, using our animation tools, or participating in our learning programs, this policy serves as your guide to understanding our privacy practices.
Key Principle: We collect only the information necessary to provide you with exceptional animation tools and educational resources. We never sell your personal data to third parties, and we give you meaningful control over how your information is used.
Information We Collect
Understanding what information we collect helps you make informed decisions about using our services. We gather information in several ways, each serving specific purposes in delivering and improving our animation platform.
Information You Provide Directly
- Account registration details including name, email address, and professional information
- Profile information such as skill level, animation preferences, and project goals
- Content you create using our tools, including animation projects and learning progress
- Communication with our support team, feedback, and survey responses
- Payment information when you purchase premium features or training programs
- Contest entries, community forum posts, and collaboration requests
Information Collected Automatically
When you use our platform, we automatically collect certain technical information that helps us provide better service and understand how our tools are being used. This includes device information, usage patterns, and performance data that helps us optimize the animation experience.
- Device specifications, operating system, and browser information
- IP address and general location information for security and localization
- Usage analytics including features used, time spent, and project completion rates
- Performance data to identify and fix technical issues
- Cookies and similar technologies for preference storage and authentication
| Data Category | Examples | Purpose |
|---|---|---|
| Account Data | Name, email, password | Account management and communication |
| Project Data | Animation files, preferences | Service delivery and progress tracking |
| Usage Data | Feature usage, session duration | Platform improvement and optimization |
| Technical Data | Device info, IP address | Security and technical support |
How We Use Your Information
Every piece of information we collect serves a specific purpose in making your experience with Trackeno better, safer, and more personalized. We've organized our data usage into clear categories so you understand exactly how your information supports the services you use.
Service Delivery and Enhancement
The primary use of your information is to deliver the animation tools and educational content you've come to expect from us. This includes personalizing your dashboard, saving your project progress, and providing recommendations based on your skill level and interests.
- Providing access to animation tools and learning resources
- Saving project progress and maintaining your creative workspace
- Personalizing content recommendations and learning paths
- Processing payments and managing subscription services
- Facilitating collaboration features and community interactions
Communication and Support
We use your contact information to keep you informed about important updates, respond to your questions, and provide technical support when you need it. You always have control over what communications you receive from us.
- Responding to support requests and technical issues
- Sending important account and service notifications
- Providing educational content and platform updates
- Offering relevant training opportunities and new features
Your Control: We provide granular controls for communication preferences. You can choose which types of emails you receive and can opt out of marketing communications while still receiving important service notifications.
Information Sharing and Disclosure
We maintain strict policies about when and how we share your information. In most cases, your personal data stays within Trackeno's secure systems. However, there are specific, limited circumstances where sharing is necessary to provide our services or comply with legal requirements.
Service Providers and Partners
Some aspects of our service rely on trusted third-party providers who help us deliver features like payment processing, cloud storage, and analytics. These partners are carefully selected and contractually required to protect your information according to our standards.
- Payment processors for secure transaction handling
- Cloud storage providers for project backup and accessibility
- Analytics services for understanding platform usage patterns
- Customer support tools for providing better assistance
- Educational content partners for specialized training materials
Legal Requirements and Safety
In rare circumstances, we may need to disclose information to comply with legal processes or protect the safety and security of our users and platform. We carefully evaluate each request and disclose only the minimum information necessary.
Never Sold: We never sell, rent, or trade your personal information to marketers or data brokers. Your information is used solely to enhance your experience with our animation platform and services.
Your Privacy Rights and Controls
You have significant rights regarding your personal information, and we've built our systems to make exercising these rights straightforward and effective. Whether you want to access your data, make corrections, or delete your account entirely, we provide the tools and support to respect your choices.
Access and Portability
You can access most of your personal information directly through your account dashboard. For a complete copy of your data or to export your animation projects, you can use our data export tools or contact our privacy team for assistance.
- Download your animation projects and creative work
- Export your account information and preferences
- Request a comprehensive data report
- Access your communication history and support tickets
Correction and Deletion
You can update most of your information directly in your account settings. For complete account deletion or removal of specific data types, we provide both automated tools and personalized assistance to ensure your requests are handled properly.
- Update profile information and preferences at any time
- Delete specific projects or learning progress
- Request complete account and data deletion
- Correct inaccurate information in our systems
Response Timeline: We typically respond to privacy requests within 48 hours and complete data export or deletion requests within 30 days. Complex requests may require additional time, but we'll keep you informed throughout the process.
Data Security and Protection
Protecting your information is one of our highest priorities. We employ multiple layers of security controls, from encryption and access restrictions to regular security audits and incident response procedures. Our security approach covers both technical measures and organizational policies.
Technical Safeguards
- End-to-end encryption for data transmission and storage
- Multi-factor authentication for account protection
- Regular security monitoring and threat detection
- Secure backup systems with redundant protection
- Regular penetration testing and vulnerability assessments
Organizational Measures
Beyond technical controls, we maintain strict policies about who can access your information and under what circumstances. Our team receives regular privacy and security training, and we conduct thorough background checks for anyone with access to user data.
Data Retention and International Transfers
We keep your information only as long as necessary to provide our services and comply with legal requirements. Our retention periods vary based on the type of information and your relationship with our platform. When we transfer data internationally, we ensure appropriate protections are in place.
Retention Periods
- Active account data: Retained while your account is active
- Project files: Stored for 2 years after account closure
- Communication records: Kept for 3 years for support purposes
- Analytics data: Aggregated and anonymized after 18 months
- Financial records: Retained for 7 years as required by law
International Operations: As a Canadian company serving global users, we may transfer data to secure facilities in other countries. All international transfers are protected by appropriate safeguards including standard contractual clauses and adequacy decisions.
Updates and Changes
Privacy practices evolve as technology advances and regulations develop. When we make significant changes to this policy, we'll notify you through your account email and provide a summary of key changes. Minor updates may be posted directly to this page with an updated revision date.
We encourage you to review this policy periodically to stay informed about how we protect your information. If you have questions about any changes or want to discuss how updates might affect you, our privacy team is always available to help.
Contact Our Privacy Team
Questions about your privacy rights or our data practices? We're here to help.
Email: info@yetell.lat
Address: 73 Amherst Dr, Kitchener, ON N2P 1E1, Canada
Phone: +1 (709) 747-3348
Privacy requests are typically acknowledged within 24 hours and resolved within 30 days.